At iConsult Rwanda, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (www.iconsult.rw) or use our services, including our WhatsApp communication channels.

1. Information We Collect

We collect information that you provide directly to us through our website forms, appointment bookings, and messaging platforms:

• Personal Identifiers: Name, email address, and phone number.
• Business Information: Company name and professional title.
• Communication Data: Contents of your inquiries, questions, and any messages sent via WhatsApp.

2. How We Use Your Information

We use the information we collect to:

• Provide financial, tax, and IT consulting services.
• Respond to your inquiries and provide customer support.
• Process appointments and service requests.
• Ensure compliance with Rwandan statutory requirements (e.g., RRA and RDB).
• Send service updates and administrative information via WhatsApp.

3. Data Sharing and WhatsApp Integration

We do not sell your personal data. However, we may share information with:

• Service Providers: Including Meta Platforms, Inc., to facilitate communication via the WhatsApp Business API. By messaging us on WhatsApp, you acknowledge that your data will be processed according to WhatsApp’s own privacy terms.
• Regulatory Bodies: When required by law to comply with the Rwanda Revenue Authority (RRA) or other legal obligations.

4. Data Security

We implement technical and organizational measures to protect your data from unauthorized access or disclosure. We prioritize the confidentiality of your financial and business records to the highest professional standards.

5. Your Rights

Under applicable data protection laws, you have the right to access the personal data we hold about you, request the correction of inaccurate data, or request the deletion of your data, subject to legal retention requirements.

6. Cookies

Our website may use cookies to enhance your browsing experience and analyze site traffic to improve our consulting offerings.